Every piece brings museum-grade materials and hand-finished framing to your wall, with Vael Care on every order.
Vael Care
Vael Care: every order is fully protected on its way to you. Your piece arrives perfect, or we replace it free of charge — just send us a photo within 14 days.
Change of mind
[Choose one before launch: A) Change-of-mind returns are final sale. B) You can return a piece in its original condition within 30 days of delivery for a refund of the item price; return shipping is paid by the customer.]
Customers in the EU and UK
You have the right to withdraw from your purchase within 14 days of delivery without giving a reason. To do so, email us at [support email] with a clear statement. Return the item within 14 days of telling us, in its original condition and packaging; the direct cost of return is yours unless the item is faulty. We refund the price and the original standard delivery cost within 14 days of receiving the item.
Cancellations
You can cancel free of charge within [1 hour] of ordering. Once preparation begins, your order is confirmed for delivery and the policies above apply.
Refunds
Approved refunds go back to the original payment method within [5–10] business days. Your bank may take a few extra days to show it.